Privacy Policy
Last updated: 1 January 2024
1. Who We Are
Avensa Overseas ("we", "us", "our") operates the Avensa Overseas EU Immigration Portal. We are the controller of the personal data you provide to us. Contact: avensaoverseas@gmail.com.
2. Data We Collect
We collect identity and contact details (name, email, phone, address), passport and travel document information, employment, education and financial information provided for eligibility checks and applications, documents you upload, and usage data (pages visited, actions taken) for platform improvement.
3. How We Use Your Data
We process your data to provide eligibility guidance and application management services, communicate with you about your applications and appointments, comply with legal obligations, and improve the platform (analytics, aggregated and anonymised).
4. Legal Basis
We rely on contractual necessity for service delivery, consent for marketing communications, and legitimate interests for platform security and fraud prevention.
5. Data Retention
Application data is retained for up to 10 years post-completion or as required by law. Documents are retained for 7 years. Marketing preferences are retained until you withdraw consent.
6. Your Rights
Under GDPR and applicable law, you have the right to access, correct, port, restrict processing of, or request erasure of your data. To exercise your rights, email avensaoverseas@gmail.com or use your account settings.
7. Security
All data is encrypted in transit (TLS) and at rest. Documents are stored in private encrypted object storage with time-limited signed URLs. Access is controlled by role-based permissions.
8. Contact
For privacy queries or to exercise your rights: avensaoverseas@gmail.com